Shipping policy

All our shipments are tracked and secure. As each package is handed over to the courier, the Customer will receive an email containing the tracking number to monitor delivery status in real time.

The service offered by the Ipse by Aeternus line entails a bespoke artisanal process structured across three distinct logistical stages.

THE 3 STAGES OF SHIPPING

Stage 1: Dispatch of the Impression Kit (From Aeternus to Customer)

  • Preparation: Following order confirmation, the silicone Kit is prepared and dispatched to the courier within 24 to 48 business hours.

  • Delivery: The Kit is delivered to the Customer's address. Transit times depend on the shipping method selected by the Customer at checkout.

Stage 2: Return of the Cast (From Customer to Aeternus)

  • Packaging Retention and Procedure: Initial delivery utilizes a double-box packaging system: a protective outer shipping carton and the inner branded Kit box. The Customer must retain the outer shipping box. Once the impression has been made, the cast must be placed inside the inner Kit box, which must then be repacked inside the original outer shipping box and securely sealed.

  • Required Action: Inside the kit, the Customer will find a pre-paid return shipping label. This label must be affixed clearly to the outer shipping box (covering any prior shipping labels). The Customer must then drop off the parcel at an authorized drop-off point of the carrier indicated on the label. This return shipment is pre-paid by Aeternus S.r.l. and incurs no additional cost for the Customer.

  • Return Transit: Transit times for the cast returning to our workshop in Mornico al Serio (BG), Italy, vary depending on the country of origin. As an indication, transit takes between 2 and 5 business days for shipments within Europe, whereas non-EU or intercontinental destinations (e.g., the United States) will require longer timelines and depend strictly on customs clearance procedures beyond our control.

Stage 3: Jewelry Crafting and Final Delivery (From Aeternus to Customer)

  • Crafting: Once the cast is received and logged at our workshop, artisanal crafting begins, which requires 2 to 3 business weeks. During periods of national holidays (e.g., Christmas) or corporate summer shutdowns, manufacturing times may experience delays, which will be promptly announced on the website.

  • Final Shipment: Upon completion of production, the finished jewelry piece is dispatched to the Customer's address. Final delivery times will adhere to the shipping method and timeframe originally selected by the Customer at checkout.

SHIPPING RATES AND COURIERS

Shipping costs, as well as the designated couriers, vary according to destination country and selected delivery tier. All available options and associated costs are calculated dynamically by the system and transparently presented on the checkout page prior to payment confirmation.

CUSTOMS DUTIES AND TAXES (Non-EU Countries)
For orders shipped to destinations outside the European Union (including, but not limited to: Switzerland, the United Kingdom), applicable customs and tax procedures depend on the shipping service selected by the Customer at checkout:

  • Duties Included Shipping (DDP – Delivered Duty Paid Terms): If the Customer selects a shipping tier that incorporates pre-paid customs clearance, the total amount charged at checkout covers carriage fees, import duties, local VAT, and carrier clearance administration charges. No additional fees will be payable to the courier or border authorities upon delivery.

  • Duties Excluded Shipping (DAP – Delivered At Place Terms): If the selected shipping tier does not include customs clearance, the price paid at checkout covers solely product value and carriage costs. Any import duties, local taxes (VAT/GST), or administrative clearance fees assessed by destination authorities remain the exclusive liability of the Customer and must be paid directly to the carrier or relevant customs office upon clearance or delivery.

DELAYS AND FORCE MAJEURE
Delivery estimates provided at checkout are estimates communicated by logistics carriers. Aeternus S.r.l. cannot be held liable for transit delays attributable to carrier operations, industrial strike action, severe weather phenomena, prolonged border inspections, or logistics peak volume periods (e.g., Black Friday, holiday seasons, August factory closures).

FAILED DELIVERY AND HOLDING PERIODS
Should final delivery fail (e.g., recipient absent, incorrect shipping address provided, or package refusal), the shipment will be placed in holding according to carrier regulations. If the parcel is returned to our facility due to uncollected holding, all expenses to dispatch a replacement shipment will be borne entirely by the Customer. Being a personalized item (under Article 59 of the Italian Consumer Code), no refunds will be granted in cases of parcel refusal or failure to collect the final shipment.